HELP DESK

Clients can be confident in talking to our experienced Helpdesk with specific property requirements, covering a diverse range of services from emergency reactive maintenance to PPM.

Our field service management software enables complete transparency with us and our clients, our systems enables the team to provide current status of works in progress together with detailed information on works carried out historically, we are able to offer our registered clients access to our hub 24/7 with our self serve online booking option.

The Helpdesk is manned between 08.00 – 18:00 hours, Monday to Friday.

Outside of these hours, any emergency calls are handled by our on-call Managers.

Working in conjunction with our contract managers and site operatives, the role of our Helpdesk and support staff is to provide a high level of communication and service to ensure the task is resolved with the agreed SLA.

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